October 2006 - Posts

  • Dell's Upgrade Program for Windows Vista

    Last week, Microsoft announced plans for its Express Upgrade program which will enable consumer and small business customers to buy desktops and notebooks during the holidays and still be assured they can receive Windows Vista when it becomes available—estimated to be sometime in the first quarter of next year.

    Before the Vista launch, our goal is to make it easy as possible for our customers to buy a system now and upgrade to Windows Vista when it comes out. Dell customers who order a system from October 26 – March 15, 2007 will be entitled to a Vista upgrade under Dell’s program. So how does it work?

    Home Users:

    • Most of our notebooks and desktops in the Home and Home Office section of our website include XP Media Center Edition 2005 in the price. Customers who buy a machine with Media Center will be eligible for a free upgrade to Windows Vista Premium (plus a nominal shipping and handling fee).
    • On the few entry-level systems that come standard with Windows XP Home, we’ll offer a $10 upgrade to Media Center which includes a free upgrade to Windows Vista Premium (plus a nominal shipping and handling fee).

    Small Business Users:

    • The majority of our small business customers purchase a new machine with XP Pro. Those customers will be eligible for a free upgrade to Windows Vista Business (plus a nominal shipping and handling fee).
    • For those small business customers that prefer XP Home, Dell offers an upgrade to Vista Basic for $45 (plus a nominal shipping and handling fee).

    Some of our competitors require mail-in rebates or specific hardware upsells before they offer “free” upgrades. Dell will offer choice to our customers and allow them to build the PC that best meets their needs. What else are we doing to make it easier for our customers? Dell takes care of the proof of purchase process—no need to find that invoice and mail it in. We’ll also ship a personalized driver DVD (based on your PC configuration) with the Windows Vista upgrade disc when it’s available. This driver DVD contains all the driver updates that a customer will need. Finally, we’ll offer specific support services to customers who need help navigating through the upgrade.

    Many people at Dell have worked with Microsoft for years in anticipation of the Vista launch. Over the next few weeks, we hope to give you insight a number of different areas: how we test both legacy and new systems with the OS, how we’ll roll it out to all of our customers worldwide and how we’ll support customers after the launch. Starting with this post, we’ve created a specific category for Vista to make it easy to find all Direct2Dell readers to find Vista-related content. Stay tuned.

  • Xen & VMware: Different Approaches

    In a previous post on virtualization, Direct2Dell reader John Oliver asked for a comparison between Xen and VMware. In this post, I’ll cover some of the differences in architecture behind these two virtualization products and how the technology is shaping up for the future. VMware ESX Server’s architecture is based on direct execution (run user-level virtual machine code natively on the hardware) and binary translation (dynamically translate any privileged code). Since essentially a full x86 platform is exported to a virtual machine, ESX Server enables almost any OS that can execute on x86 to run inside a Virtual Machine (VM) without modification. Xen’s architecture uses a paravirtualization technique that modifies the guest OS so that it knows it’s running in a virtualized environment. With hardware-assisted CPU virtualization technologies like Intel VT and AMD-V, Xen 3.x also supports unmodified or fully virtualized guest OSs. VMware has also made announcements regarding paravirtualization support in its products.

    So what is the difference between these two approaches? The biggest difference is how they handle device I/O. How virtual machine I/O is routed to/from each physical I/O device has a lot of implications on performance, portability, sustainability and stability of a virtualized platform architecture. Xen follows a split driver model where the actual drivers reside in a service VM and special drivers inside other VMs communicate back to the service VM. This approach offers good performance but limits support for closed-source and legacy operating systems. In ESX, virtual device drivers in VMs communicate with the physical device drivers in the ESX kernel. ESX virtual machines can use off-the-shelf drivers for their virtual devices. This also provides high performance but also provides broader OS support. In this model, however, new device drivers must be ported into the ESX kernel (which I discussed in a previous post). To help address the trade-offs and complexities of I/O virtualization, Dell is working with partners like Intel, AMD and our peripheral hardware vendors to introduce virtualization support in chipset and I/O devices.

    Another important component of an enterprise virtualization solution is its management. Products like Dell OpenManage coupled with VMware Virtual Center, P2V and VM Importer provide a comprehensive set of tools to efficiently deploy, monitor, automate operations and manage a virtualized IT data center. Both Novell and Red Hat are integrating management of Xen platforms into their operating systems through respective installation & configuration tools like YaST, Anaconda and management utilities like Virtual Machine Manager. As Winston Bumpus mentioned in a previous post, Dell is actively involved with various standards bodies. In this case, we are working with Distributed Management Task Force (DMTF) SVPC Workgroup to drive standardization of management interfaces for virtualized platforms.

    Today, both ESX and Xen have their own benefits and tradeoffs. The choice ultimately depends on what you, the customer, require from your virtualization solution. With partners like VMware, Red Hat, Novell, Intel and AMD, we are committed to providing customers with a choice of virtualization technologies. For more information visit http://www.dell.com/virtualization.

  • The Common Information Model: Mapping the Computing Universe

    In my previous posts, I have discussed several standards and technologies that are being developed to improve the manageability and serviceability of computer systems. One of the key technologies is a thing called the Common Information Model known as CIM (pronounced SYM). This decade-old technology is embedded in computing from notebooks to desktops and servers to storage devices and systems.

    So what is it and why should you care? As Dell has been involved in the development of this technology since its beginnings in the collaborative standards work within the Distributed Management Task Force (DMTF), the work has provided steady progress to a noble goal—to map all of computer technology to a single model so that complex heterogeneous distributed systems can be managed. This is similar to the work that went on at the Royal Observatory in Greenwich England, in the 18th century, to map the known universe of stars, constellations, and other celestial objects. Without their work navigation and commerce would be difficult, if not impossible.

    CIM which has been in systems since Windows 98, and is now found standard today in most Linux distributions as well as many other computing systems, provides the common way that all computer systems and their elements are described. Today there are over 1,500 objects that have been defined and agreed to by over 100 companies. These objects have defined over 3,000 properties on the objects. With these object and properties common terminologies and descriptions can now be understood and used for hardware and software management as well as for servicing the equipment. It also allows for describing the relationships between components and systems so that a problem of sending email can be traced through the associated network drivers and cards to the mail server, to aid in diagnosing the failing component.

    Earlier, I discussed the Common Diagnostics Model (CDM), which is a model built using CIM. Some of you may also be familiar with Windows Management Instrumentation (WMI). It too uses CIM as the way it describes and manages all aspects of Windows-based systems. There are other examples such as the Storage Networking Industry Association’s (SNIA) Storage Management Instrumentation Specification and there are many more.

    So like the mapping of the known universe, the work in developing the model and its implementation in millions of computing nodes has helped IT, support centers and help desks to keep your computers off of the rocks. I’ll build off this information in future posts.

  • Grid Computing @ Oracle OpenWorld

    Note from Lionel: My apologies in advance. The content that follows was part of our activities at Oracle OpenWorld. In working through technical difficulties earlier this week, I overlooked this blog and vlog from Logan McLeod. Since it involves some enterprise topics that Direct2Dell readers have asked about, I thought it still warranted being posted. Sorry for the oversight. 

    I’m part of Dell’s Global Data Management Services team and our job is to manage all of the databases around the globe, in addition to our data warehouse. That's a pretty enormous responsibility and Oracle plays a significant role in keeping our business running.

    Since we're here at Oracle OpenWorld sharing our vision of Grid Computing with customers, I wanted to provide some insight into the scope of database management and what it actually means to a company our size. We manage almost 200 Linux-based Oracle Real Application Cluster (RAC) databases with Oracle Enterprise Manager.

    We oversee just over 1,000 production Oracle database instances globally. Note that I said production—there is more than that in our labs and datacenters supporting all the development work we do. In this vlog, I talk about Dell’s presence at the show and our vision for the future of one the most mission-critical workloads we deploy in our datacenter.
    Video in Ogg Theora format.

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  • Dell Quake 4 Final Results

    Like I mentioned in a previous post, last week we had the final match in the Quake 4 tournament in Austin, Texas.  When the smoke cleared, Brent Beimeir defeated Aaron Randall  in a best of five series of matches.

    At the updated Quake 4 Tournament page, you can see video interviews with both combatants, a short clip of the award ceremony, and later tomorrow, I'll post the video of the deciding match between these two.

    Congrats to Aaron and Brent for defeating all who faced them, and also to the many folks who worked to stage the tournament in multiple locations.


    Dell Quake 4 Trophy

  • Michael @ Oracle OpenWorld

    Yesterday afternoon, Michael gave a keynote at Oracle OpenWorld. In it, he discusses how Dell works with companies like Oracle to drive industry standards in the enterprise. He discusses the growth of industry standard servers vs. proprietary ones, and hints at the AMD Opteron servers we launched at the event.

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    Click this link for a PDF of Michael's presentation.
    Video in Ogg Theora format.


  • The Road to Global Standardopolis

    I won't have Michael's keynote until tomorrow, but to tide you over, Michael kicked things off with this clip. I won't even try to give you an overview of what to expect, but the thumbnail is a good indicator. I give you "The Road to Global Standardopolis."
    Video in Ogg Theora format.

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  • Dell's First 4-way Opteron Server

    Since we launched the blog in July, several of you have asked for details on our first AMD Opteron servers. The first one that we launched today at Oracle OpenWorld, was the 4-way PowerEdge 6950.

    It's built around the Opteron 8200 series of 64-bit dual-core processors (up to 2.8GHz). It supports up to 64GB of 667MHz DDR2 ECC SDRAM, and up to 1.5TB of internal storage via 300GB Serial Attached SCSI (SAS) drives.

    Other features: dual 1,570 watt hot-plug power supplies, dual embedded Gigabit NICs that support load balancing and failover. TCP/IP Offload Engine (TOE) is supported in Windows Server 2003.

    Besides the Windows Server 2003 Standard, Enterprise and x64 versions, it also support 64-bit versions of Red Hat Enterprise Linux 4 and Novell/SuSE Linux Enterprise Server 10. For customers interested in virtualization, the 6950 is certified to run VMware.

    In this vlog, the lead engineer of the 6950, Belayneh Million walks through these details and more. Ogg Theora format video here.

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    Note: Due to technical difficulties of playing the videos in Firefox, I had to split this post into 2 separate so both videos would play in both browsers. My apologies for the inconvenience.

  • Details on Dell's 2-Way Opteron Server

    The second Opteron server we launched today at Oracle OpenWorld is the 2-way PowerEdge SC1435. It utilizes AMD's Opteron 2200 family of processors (up to 2.8GHz). It supports up to 32GB of 667MHz DDR2 ECC SDRAM, and up to 1TB of internal storage via Serial ATA (SATA) drives. It also supports Serial Attached SCSI (SAS) drives as well. Like the PowerEdge 6950, it supports Windows Server 2003 Standard, Enterprise and x64 versions, it also support 64-bit versions of Red Hat Enterprise Linux 4 and Novell/SuSE Linux Enterprise Server 10.

    In this vlog, Chad Berry, a development engineer who worked on the server walks you through more details. Ogg Theora format video here.

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    Note:
    Due to technical difficulties of playing the videos in Firefox, I had to split the original post into two separate ones so both videos would play in Internet Explorer and Firefox. My apologies for the inconvenience.
  • Dell and AMD @ Oracle OpenWorld

    Michael made a brief initial appearance at Oracle OpenWorld in San Francisco this morning during the keynote from Hector Ruiz, chairman and CEO of AMD. This video, where Hector discusses the partnership between Dell and AMD, was part of his keynote.

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    Michael “pulled the plug” to prevent Hector from pre-announcing some products. See the webcast of Hector’s keynote here. (Note: To find it, scroll to Partner Keynote section. It is the first listed in that section—the Live Keynote link will bring you to the stream. All webcasts from Oracle’s site require RealPlayer).

    Michael Dell will be delivering a keynote at Oracle OpenWorld today at 4 p.m. Central Time. Michael’s keynote will be available as a webcast after it happens. More details to come.

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